Privacy Policy

Star Imaging and Path Lab Limited (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, avail diagnostic services, or interact with us.

Information We Collect

Personal Information: Name, gender, age, contact details (phone, email, address).
Health & Diagnostic Information: Medical history, prescriptions, diagnostic reports, test results, and doctor’s referrals.
Payment Information: Billing details, payment mode, and transaction data.
Website Usage Data: IP address, browser type, device details, cookies, and browsing behavior.
Communication Data: Records of emails, calls, or messages exchanged with our team.

How We Use Your Information

We use your information to:

Provide accurate diagnostic and healthcare services.
Share test results with you and/or your referring doctor (with consent).
Process payments and manage billing.
Improve our services, technology, and patient care standards.
Send appointment confirmations, reminders, or health-related updates.
Ensure compliance with NABL, NABH, and applicable legal/medical regulations.
Maintain medical records for statutory and healthcare requirements.

Information Sharing & Disclosure

We do not sell, rent, or trade your information. However, we may share data with:

Authorized Doctors, Healthcare Providers, or Referring Panels (for diagnostic purposes).
Accreditation & Regulatory Authorities (for NABL/NABH compliance).
Payment Gateways & Banks (for secure transaction processing).
Technology & IT Support Partners (under confidentiality obligations).
Legal Authorities (if required by law, court order, or government directive).

Data Security

We employ industry-standard measures to safeguard your data, including:

Encryption of sensitive health and payment information.
Restricted access to authorized personnel only.
Secure servers and firewalls to prevent unauthorized access.
Regular audits to maintain NABL/NABH and ISO 15189 compliance.

Data Retention

Medical records and reports are retained as per healthcare regulations.
Personal and payment information is stored only as long as necessary for service and compliance purposes.

Patient Rights

As a patient, you have the right to:

Access your diagnostic reports and medical records.
Request correction of inaccurate or incomplete information.
Withdraw consent for data use (where applicable).
Raise concerns about data handling at [011-4560-2200, 011-45602225 📧 Email: info@starimaging.in].

Cookies & Website Tracking

Our website may use cookies and analytics tools to enhance user experience and improve website performance. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised “Last Updated” date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Star Imaging and Path Lab Limited
4B/4, Tilak Nagar, New Delhi – 110018
📧 Email: [info@starimaging.in]
📞 Phone: [[011-4560-2200, 011-45602225]